Can AtlasCare provide same-day hospital discharge transportation?
Yes. We accept same-day hospital and facility discharge requests based on availability. AtlasCare can provide wheelchair-accessible or ambulatory transportation from hospitals and care facilities to home, rehabilitation, skilled nursing, assisted living, or other post-acute destinations. For time-sensitive discharges, call 971-287-7766 for the fastest availability confirmation.
Is each AtlasCare ride private?
Yes. AtlasCare provides private transportation reserved for your trip. We do not combine unrelated passengers into the same ride. One family member or caregiver may also accompany most passengers at no additional charge.
What is the AtlasCare On-Time Guarantee?
Our On-Time Guarantee applies to your initial pickup. If your AtlasCare driver arrives after your confirmed initial pickup time, we’ll refund the applicable initial one-way fare.
For round-trip and Wait & Return transportation, the guarantee applies to the initial pickup only. The return portion of the trip is not covered by the On-Time Guarantee.
See our Terms of Service for complete terms and eligibility.
Do you provide wheelchair-accessible transportation?
Yes. AtlasCare provides wheelchair-accessible transportation for passengers who remain seated in their wheelchair during the journey. Our vehicles are equipped for safe wheelchair securement, and passengers who need additional comfort or positioning support may also request our Broda Traversa mobility chair.
Do you provide door-to-door assistance?
Yes. AtlasCare provides assisted door-to-door transportation. We help passengers safely navigate between the vehicle and the entrance of their home, hospital, clinic, or care facility. AtlasCare provides transportation assistance, not medical or clinical care.
Can a family member or caretaker ride with me?
Absolutely. One family member or caregiver may accompany the passenger at no additional charge.
What areas does AtlasCare serve?
AtlasCare is based in McMinnville and serves passengers throughout Yamhill County and surrounding communities, with regional transportation to medical centers in Portland, Salem, and beyond. Longer distance specialty-care transportation is also available based on trip requirements and availability.
Is Wait & Return included with every round trip?
No. AtlasCare offers three return arrangements: Scheduled Return, Will Call Return and Wait & Return.
All three are the same round-trip fare. With a Scheduled Return, AtlasCare returns at a confirmed pickup time. With Will Call Return, the driver leaves after drop-off and AtlasCare coordinates the return once the passenger is ready, based on vehicle availability — there are no wait-time charges. With Wait & Return, the driver and vehicle remain dedicated to the trip during the appointment; depending on trip distance, the confirmed reservation includes 30 or 60 minutes of Wait & Return time, with additional wait time at $20 per 15 minutes. Choose Wait & Return when the passenger needs on-site support while they wait. Availability and pricing are confirmed before booking.
When does Wait & Return time begin?
Included Wait & Return time begins after the passenger arrives at the destination and the arrival assistance or handoff is complete. It ends when the passenger is ready to depart and the return trip begins.
What happens if the appointment takes longer?
Medical appointments do not always run on schedule. If Wait & Return service is included in your confirmed reservation, trips up to 30 one-way miles include 30 minutes of Wait & Return time, and trips of 31–60 one-way miles include 60 minutes. Additional time is $20 per 15 minutes.
We’ll confirm the Wait & Return arrangement and included time before you reserve your transportation.
How much does transportation cost?
AtlasCare offers simple flat-rate pricing based primarily on one-way trip distance. One-way transportation starts at $75, with round trips starting at $150. When Wait & Return service is selected, included time is based on trip distance. See our pricing table above for common trip rates. We confirm your total price before your trip.
How do I pay for AtlasCare transportation?
AtlasCare offers direct private-pay scheduling without insurance authorization delays. Major payment cards are accepted, and HSA/FSA cards may be used for eligible medical transportation expenses, subject to your plan's rules.
How far in advance should I schedule?
Advance scheduling is recommended for specialty-care, long-distance, and recurring trips. Same-day requests are welcome based on availability, particularly for hospital and facility discharges. For transportation needed today, call 971-287-7766 for the fastest response.
What happens after I submit a ride request?
Once you submit your trip details, an AtlasCare team member will review the request, confirm availability and pricing, and contact you with next steps. Submitting a request does not obligate you to book the trip.